An invoice will be issued on completion of each assignment unless agreed otherwise, the invoice will state when the payment is due. For new clients payment will be required before the work is released, for regular clients a short period of credit may be offered. Payment can be made by cheque payable to Assured Transcription, by BACS or alternatively by credit or debit card via Paypal (service charge applies when paying by Paypal). If for any reason the bank returns an uncleared cheque the client will be responsible for all related charges plus an administration fee of £10. Overdue invoices will be subject to interest charged in accordance with late payment legislation.
In the event of a client cancelling an assignment after work has started, the client will be charged for any work completed up to that time.
Although Assured Transcription proof reads all work, the client is responsible for final proofreading. Any errors or omissions brought to our attention within 48 hours of receipt will be amended free of charge. Any other additions or amendments made by the client may be charged.
If full instructions are not given or changes made clear to Assured Transcription no responsibility can be taken for such discrepancies whatsoever if these are not made clear prior to or during work on the project.
Assured Transcription cannot be held liable for damage to any media supplied by the customer either in our possession or in transit.
Copies of clients’ files will be kept for a maximum period of six months, it is therefore suggested that the client makes a back-up copy of any documents they may require. If the client requires, files will be permanently deleted at any given time.
Any work returned by post will be via Royal Mail signed for delivery with costs invoiced to the client. Clients are advised to use a similar method of postage for any documents sent to Assured Transcription.
All incoming emails or other media will be scanned for viruses. Assured Transcription will not open unsolicited attachments or attachments which do not have an explanatory message. We endeavour to scan all emails and attachments sent to customers for viruses etc. however it is the responsibility of recipients to check text, graphics and attachments before opening the file as no responsibility or liability will be accepted by us.
Assured Transcription is not responsible for the end use of any document produced or edited by us, nor are we responsible for the content of any document supplied. Clients are solely responsible for abiding by copyright laws. We reserve the right to reject any work which contains material we consider to be illegal, immoral or offensive.